We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at cs-eu@ciarraappliances.com If your return is accepted, we'll email the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cs-eu@ciarraappliances.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges & Return
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs-eu@ciarraappliances.com
- We will review the request. After the approval request, we will send you our warehouse address via email.
- Ship to us via corresponding carrier.
- Shipping costs will be the responsibility of the customer in cases of buyer's remorse returns, such as didn't like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
- We'll cover the cost of any return shipping if the exchange even returns is a result of our error or defective product.
Refunds
You can apply for a refund within 30 days from the date you received the goods. You can contact us directly via email, and we will also notify you whether your refund is approved or rejected. And the return address is same as the exchange address.
If approved, we will process your refund. After we submit the refund application, the credit limit or money will be automatically credited to your credit card or original payment method within at least 7 working days. The actual time for the refund to arrive should be Subject to the processing of your bank or credit card company.
There are certain situations where only partial refunds are granted
Cooker hoods with obvious signs of use, induction hobs, accessories, etc. Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at: cs-eu@ciarraappliances.com
Shipping
To return / exchange your product, you should mail your product to:
Warehouse Address:
David Dou
Jupiter Champion GmbH
Walter-Gropius-str. 24
50126 Bergheim
cs-eu@ciarraappliances.com
(Please note this is not the company address. To contact us, please kindly check out the details on "Contact Us" page)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over €49.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or receive it without any damage
Cancel
To cancel your order, you should contact us first: cs-eu@ciarraappliances.com
The website takes 24 hours to process order transportation. If consumers need to cancel the order, they need to contact and cancel it within 24 hours after the order takes effect.
If the consumer cancels the order before the delivery time and it is within the time specified by the website to cancel the order, we support the cancellation of the order. After contacting our after-sales customer service and successfully canceling the order, the refund is generally processed within 3-5 working days. If there are other situations, it will be handled according to the actual situation.